DM Drain Man Plumbing Rochester, NY (585) 704-7051
5.0 from 641 Google reviews

641 Google reviews. A 5.0 average. One phone number.

Drain cleaning, water heaters, tankless, sump pumps, sewer lines, and emergency plumbing across Rochester and Monroe County.

  • Licensed & insured · license # pending
  • response time
  • Serving Rochester & Monroe County
Call (585) 704-7051 See services
641Google reviews
5.0 ★Average rating
8Services offered
14Towns served
Why people switch

The plumbing call everyone dreads

How it usually goes

  • A dispatcher takes your details and promises a four-hour window
  • Someone different than the person you spoke to arrives
  • The quote arrives after the truck is already in the driveway
  • You are sold a replacement when a repair would have held
  • Nobody explains what actually failed, so it happens again

How this goes

  • You reach Elliott directly — call or text the same number
  • The problem gets explained in plain language before anything is touched
  • Repair when a repair holds, replacement when it genuinely will not
  • 641 reviews at 5.0 stars, and the rating has not slipped as the count grew
  • how you price
What we do

Plumbing services in Rochester

Residential and commercial plumbing across Monroe County.

Drain Cleaning

Clogged sink, tub, or main line cleared — usually same day.

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Water Heater Replacement

No hot water, rusty water, or a tank at the end of its life.

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Tankless Water Heaters

Endless hot water and a reclaimed corner of your basement.

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Sump Pump Replacement

The one repair that is always cheaper before it fails.

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Sewer Line Service

Main line backups, root intrusion, and sewer repairs.

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Emergency Plumbing

Burst pipe, active leak, or sewage backup — call now.

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Leak Detection & Pipe Repair

Find the leak behind the wall before it becomes a rebuild.

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Faucet & Fixture Replacement

Toilets, faucets, sinks, and shutoffs installed right.

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How it works

Three steps, no runaround

1

Call or text

Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.

2

Get a straight answer

You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.

3

Fixed, and explained

The repair gets done and you get told why it happened, so you know whether to expect it again.

Recent work

The work, not stock photos

Real jobs beat stock imagery on every measure that matters. These slots are sized and ready — ten photos off a phone fills them.

Water heater installYour most recent tank or tankless swap — 14 reviews mention these
Sewer line / drain jobRoot cut, jetted line, or the camera shot
Sump pump replacement10 reviews mention these — worth a photo
You and the truckOne photo of the person answering the phone outperforms every stock image
What customers say

641 reviews. 5.0 stars.

Quoted from Google. 638 more where these came from.

“Elliot came by after a previous plumbing company could not clear a clogged sewer line and recommended jetting it and then potentially replacing it. He was able to cut through some tree roots without any issue.”

DP David PrimoGoogle review · 4 weeks ago

“Elliott was very responsive when I reached out with my issue of a dripping tub faucet and got me on the schedule quickly. He was very familiar with the type of faucet problem and I felt reassured.”

TO Terra OsterlingLocal Guide · 2 months ago

“I hired him for several projects and when he left my house he always provided 5-star service. He will explain to me what pipes are for in my basement when I am a new owner.”

LJ Liz JarashowGoogle review · Edited 10 months ago

Reviews are quoted from this business's public Google Business Profile.

Where we work

Service area

Drain Man Plumbing, Inc. serves Rochester, Spencerport, Greece, Gates, Chili, Hilton, Churchville, Brockport, Irondequoit, Webster, Penfield, Brighton, Pittsford and Henrietta.

Rochester, NYSpencerport, NYGreece, NYGates, NYChili, NYHilton, NYChurchville, NYBrockport, NYIrondequoit, NYWebster, NYPenfield, NYBrighton, NYPittsford, NYHenrietta, NY
Questions

Frequently asked

Do you charge for estimates?
estimate policy
What areas do you serve?
Drain Man Plumbing, Inc. serves Rochester and the surrounding Monroe County communities, including Rochester, Spencerport, Greece, Gates, Chili, Hilton, Churchville, Brockport, Irondequoit, Webster, Penfield, Brighton, Pittsford and Henrietta.
How fast can you get here?
response time
Can I text instead of calling?
Yes. (585) 704-7051 takes calls and texts, and a photo of the problem sent by text often shortens the visit.
Are you licensed and insured?
Drain Man Plumbing, Inc. is a licensed and insured plumbing contractor. License #license #.
What payment methods do you accept?
payment methods
Why do so many customers rate you five stars?
Drain Man Plumbing, Inc. holds a 5.0-star average across 641 Google reviews — one of the highest review counts of any plumber in the Rochester area. Customers most often mention responsiveness, being told what actually failed, and not being sold a replacement they did not need.

Got a plumbing problem? Call or text.

641 reviews at 5.0 stars. (585) 704-7051 — the same number answers every time, and a photo of the problem sent by text often shortens the visit.

Call (585) 704-7051
Call (585) 704-7051