Most clogs are not mysteries. Kitchen lines pack with grease and food. Bathroom lines pack with hair and soap. Main lines back up from tree roots or a collapsed section of old clay pipe — common in Rochester-area houses built before 1960.
We cable the line to clear the blockage, then tell you which of those three it was. If it is roots or a broken pipe, you get a straight answer about that instead of a repeat visit in four months.
Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.
You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.
The repair gets done and you get told why it happened, so you know whether to expect it again.
★★★★★“Elliot came by after a previous plumbing company could not clear a clogged sewer line and recommended jetting it and then potentially replacing it. He was able to cut through some tree roots without any issue.”
★★★★★“Elliott was very responsive when I reached out with my issue of a dripping tub faucet and got me on the schedule quickly. He was very familiar with the type of faucet problem and I felt reassured.”