Sump pumps run hardest in a Rochester spring thaw and fail at the worst possible moment, because the worst possible moment is exactly when they are working hardest. Most last 7 to 10 years.
A pump that runs constantly, cycles every couple of minutes, or makes a new noise is telling you something. Replacing it on a Tuesday costs a fraction of what a flooded basement costs on a Saturday. If your basement is finished, ask about a battery backup — power outages and heavy rain arrive together.
Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.
You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.
The repair gets done and you get told why it happened, so you know whether to expect it again.
★★★★★“Elliot came by after a previous plumbing company could not clear a clogged sewer line and recommended jetting it and then potentially replacing it. He was able to cut through some tree roots without any issue.”