Tankless makes sense in two situations: your household runs out of hot water with a standard tank, or you want the floor space back. It heats on demand, so there is no tank sitting at temperature all day and nothing to leak across your basement floor.
It is not a drop-in swap. Gas line sizing, venting, and combustion air all have to be right, and a unit sized off a guess will disappoint you every winter — groundwater comes into a Rochester house near 40°F in February, which is the hardest condition the unit will ever see. Sizing gets done for that month, not for July.
Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.
You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.
The repair gets done and you get told why it happened, so you know whether to expect it again.
★★★★★“Elliot came by after a previous plumbing company could not clear a clogged sewer line and recommended jetting it and then potentially replacing it. He was able to cut through some tree roots without any issue.”
★★★★★“Elliott was very responsive when I reached out with my issue of a dripping tub faucet and got me on the schedule quickly. He was very familiar with the type of faucet problem and I felt reassured.”